Terms and Conditions

Welcome to www.helaathkam.com

This electronic record is generated by a computer system and does not require any physical signatures.

By using www.helaathkam.com (hereinafter called and referred to as “helaathkam.com”,”we”,”us” or the “Site”), you agree to these conditions. Please read them carefully. If you do not wish to be bound by these Terms and Conditions, You may refrain from accessing or using this Service.

We are an online marketplace and these are the terms and conditions governing your access and use of helaathkam.com along with its related sub-domains, sites, mobile app, social media services, and tools (the “Site”). By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”).

This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with, or use this Site.
This Site is owned and operated by Hela Athkam (Registered No KE/KEG/0005118) which is a registered business under the statue no 08 of 1990.

helaathkam.com reserves the right to change, modify, add, or remove portions of these “Terms and Conditions” at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access to the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on, or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.
helaathkam.com does sell products for children, but it sells them to adults, who can purchase with a card payment or place an order with cash on delivery facility. If you are under the age of 18, you may use helaathkam.com only with the involvement of a parent or guardian. helaathkam.com reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

When you visit the Site or send e-mails to us, you are communicating with us electronically. You hereby consent to receive communications from us electronically. We will either communicate with you by e-mail, via any social media or post notices on the Site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

All content included in or made available through helaathkam.com, such as graphics, logos, page headers, button icons, scripts, and service names are registered or unregistered trademarks or trade names of Hastha Lanka Handicrafts Private Limite. The “helaathkam.com” and the “helaathkam” trademarks and/or trade names may only be associated with its products and services and may not be used in connection with any other products and/ or services, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits helaathkam.com or Hastha Lanka Handicrafts Private Limited.
All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of hastha, or its vendors and such content is protected under the Intellectual Property Act of Sri Lanka No 36 of 2003.

Visitors may post reviews, comments, photos, and other content and communications, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address; impersonate any person or entity, or other content. Helaathkam.lk reserves the right (but is not obligated) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Helaathkam.lk a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Helaathkam.lk and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Helaathkam.lk for all claims resulting from content you supply. Helaathkam.lk has the right but not the obligation to monitor and edit or remove any activity or content. Helaathkam.lk takes no responsibility and assumes no liability for any content posted by you or any third party.

Your order is a legal offer to the seller to buy the product displayed on our Site. When you place an order to purchase a product, any confirmations or status updates received prior to the dispatch of your order serves purely to validate the order details provided and in no way implies the confirmation of the order itself. The acceptance of your order is considered confirmed when the product is dispatched to you. If your order is dispatched in more than one package, you may receive separate dispatch confirmations. Upon the time of placing the order, we indicate an approximate timeline that the processing of your order will take however we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third-party service providers to preserve this commitment. We commit to you to make every reasonable effort to ensure that the indicative timeline is met. Helaathkam.lk retains the right to cancel any order at its sole discretion prior to dispatch. We will ensure that there is a timely intimation to you of such cancellation via an email, by any social media message or SMS. Any prepayments made in case of such cancellation(s), shall be refunded to you within the time frames stipulated here.
You confirm that the product(s) ordered by you are purchased for your internal/personal consumption and not for commercial resale. You authorize us to declare and provide a declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Site. The Seller or the Site may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of the site and may vary from individual to individual.
You may cancel your order at no cost any time before the item is dispatched to you.

The list price displayed for products on our website may represent the retail price on the product itself, or estimated in accordance with standard industry practice, or the estimated retail value for a comparably featured item offered elsewhere. The list price may or may not represent the prevailing price in every area on any particular day or where an item is offered for sale by any manufactures in anywhere. The list price may be decided solely by Helaathkam.lk and the price will be displayed and calculated by Sri Lankan Rupees (Rs) Only. Helaathkam.lk reserve the right to amend the prices anytime without any prior notice in their sole discretion.

You agree, understand and acknowledge that the Site is an online platform that enables you to purchase products listed at the price indicated therein at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or control in any manner any transactions on the Site or on a payment gateway as made available to you by an independent service provider. Accordingly, the contract of sale of products on the Site shall be a strictly bipartite contract between you and the sellers on our Site while the payment processing occurs between you, the service provider and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the Site shall be strictly a bipartite contract between you and the service provider as listed on our Site.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

All items purchased from Helaathkam.lk are made pursuant to a delivery contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Helaathkam.lk is no more liable for the item after handing over to the delivery carrier.

It is your duty to get update with the custom rules and regulations of destination country. We do not liable or do not bear any cost/loss incurred due to retain/reject of goods in customs of destination country. You may seek the possibility of ordering/receiving such items to the destination country prior to place the order. It is 100% your responsibility and we will make refunds for such items only if there is any possibility upon receiving the same item in original condition without any cost to company.

There shall not be any refunds/returns affected via the website.

Products and Services that require refunds/returns are to be directly negotiated with the Company customer care division via info@helaathkam.com email address.

However, cancellations (for e.g. due to an error in a software application) may be effected via the site when the order is “in process” status and cancellations are not allowed once the order status is “completed”.

In any given occasion when a buyer is eligible for a refund, such refunds are made to the same payment card which made the original payment only.

Parties other than Helaathkam, their Partners and Vendors may operate stores, provide services, or sell product lines on this Site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Helaathkam does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

This Site and all information, content, materials, products included on or otherwise made available to you through this Site are provided by Helaathkam.lk on an “as is” and “as available” basis unless otherwise specified in writing. Helaathkam.lk make no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products included on or otherwise made available to you through this Site unless otherwise specified in writing. You expressly agree that your use of this Site is at your sole risk.
To the full extent permissible by applicable law, Helaathkam.lk disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Helaathkam.lk do not warrant that this Site; information, content, materials, products included on or otherwise made available to you through this Site; their servers; or e-mail sent from the Site are free of viruses, or other harmful components. Helaathkam.lk will not be liable for any damages of any kind arising from the use of this Site or from any information, content, materials, products included on or otherwise made available to you through this Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

The Site and the Terms and Conditions herein contained shall be governed and construed in accordance with the laws of Sri Lanka. By accessing the Site, you agree that the laws of Sri Lanka will govern all matters relating to the Site without giving effect to any principles of conflict of laws.

You agree that any legal action, dispute or proceeding between Helaathkam.lk and you for any purpose concerning the Terms and Conditions or in relation to your visit to the Site or the products you purchase through the Site or the parties’ obligation hereunder shall be governed by the Arbitration Act No 11 of 1995 in Sri Lanka. Any cause of action or claim you may have with respect to the Services must be commenced within one (01) year after the claim or cause of action arises or such claim or cause of action is barred.

Please review all other policies, such as our privacy policy posted on this Site. These policies also govern your visit to the Site. We reserve the right to make changes to our Site, policies, and to the Terms and Conditions at any time. If any of these Terms and Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

If there is a conflict or contradiction between the terms and conditions in helaathkam.com and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module in helaathkam.com shall prevail in respect of your use of the relevant section or module of the website.

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

You can contact us as follows for any further queries or any difficulty you may have with the Site.

Hela Athkam
3rd Floor
KFC Building
Main Street
Kegalle
Sri Lanka.

Web: www.helaathkam.com
Email: info@helaathkam.com
Contact Number: +94 35 43 44 254